Terms of Service

Authentication Services allow users to submit existing luxury items for review.

The process may include:

• submission of item details,
• upload of required and optional images,
• provision of source or seller information,
• expert review based on the submitted materials,
• requests for additional images or information,
• delivery of a result, summary, certificate, or related outcome, depending on the purchased service option.

Authentication Services are performed based on the information and materials made available to us by the user. We may request additional materials where necessary, but we are under no obligation to issue a result where the submitted materials are incomplete, unclear, inconsistent, or insufficient.

Private Sourcing Services allow users to submit requests for luxury items they wish to locate, source, reserve, or procure.

The process may include:

• submission of a sourcing brief,
• internal request review,
• eligibility review,
• purchase of a sourcing activation,
• active sourcing efforts,
• proposal, quotation, update, or sourcing outcome,
• completion, closure, or cancellation of the request.

Submission of an initial sourcing brief may be free of charge. However, the sourcing process does not begin unless and until the relevant activation product has been purchased and confirmed.

A submitted sourcing brief does not guarantee that a requested item can be found, reserved, procured, or purchased.

Unless expressly stated otherwise in writing, Authentication Services are based on photographs, data, and documentation submitted by the user. Accordingly:

• the accuracy and completeness of the review depends materially on the quality and completeness of the submitted materials,
• physical inspection is not included unless explicitly agreed in writing,
• missing, edited, low-quality, cropped, misleading, or inaccurate materials may affect the review,
• we may decline, delay, limit, or mark a result as inconclusive if we do not have sufficient basis to proceed confidently.

Luxury item authentication can involve uncertainty. Certain items may be altered, repaired, refinished, reconstructed, modified, incomplete, counterfeit, or impossible to evaluate conclusively from submitted materials alone.

For this reason, results may include, where applicable, categories such as:

• Authenticated,
• Likely Authentic,
• Inconclusive,
• Unable to Authenticate,
• Likely Inauthentic,
• or similar wording.

Any terminology used is intended to reflect our professional assessment based on the materials submitted and the scope of the applicable service. It is not a promise of universal or absolute certainty in all contexts.

Authentication, verification, certificate, and related review services made available through Adrian's Selection are independent services based on expert assessment and opinion.

Unless expressly stated otherwise in a separate written agreement signed by Adrian's Selection, we are not affiliated with, endorsed by, sponsored by, approved by, partnered with, or authorized by any brand owner, trademark owner, manufacturer, fashion house, maison, retailer, distributor, or intellectual property rightsholder referenced on the Services or in connection with a submitted item.

Any brand names, model names, product names, logos, trade dress references, marks, or other identifiers appearing within the Services are used solely for nominative, descriptive, referential, comparative, or informational purposes, including to identify the item submitted for review, describe the subject of a request, or communicate the result of a service.

All trademarks, service marks, logos, design marks, trade names, product names, and other intellectual property rights referenced in connection with third party brands remain the exclusive property of their respective owners.

Nothing in the Services, including any result, certificate, report, sourcing update, item description, dashboard entry, or communication, shall be construed as:

• a statement that a third party brand has reviewed, approved, or accepted our assessment,
• a statement that Adrian's Selection is an official authentication partner of any brand,
• a grant of authority from any brand owner,
• an endorsement, sponsorship, certification, or co-branding relationship,
• permission to use any third party intellectual property except as allowed by law.

You agree not to mischaracterize Adrian's Selection, any certificate, or any service result as being issued, approved, backed, or guaranteed by the relevant brand owner unless such relationship is expressly and lawfully stated in writing.

Where available, a certificate, report, summary, or other deliverable may be issued as part of the relevant service option.

Any certificate, summary, or report:

• is issued solely for the specific request,
• is based on the submitted materials and information available at the time of review,
• may be revoked, corrected, suspended, replaced, or amended if we later discover inaccuracies, manipulation, omitted facts, contradictory evidence, fraud indicators, or misuse,
• must not be altered, cropped, edited, selectively presented, reproduced out of context, assigned, sold separately, or used in a misleading way.

A certificate does not constitute an insurance policy, valuation guarantee, title document, resale guarantee, legal opinion, customs clearance certificate, or investment recommendation.

You must not:

• present a certificate as if it were issued by a brand owner,
• remove disclaimers, identifiers, dates, QR references, or contextual wording,
• use a certificate in connection with a different item,
• alter screenshots or extracts to misstate the result,
• use a certificate to facilitate fraud or deceptive resale.

We reserve the right to invalidate, disable access to, or publicly mark a certificate as revoked where misuse, manipulation, or inconsistency is identified.

An authentication result or certificate does not guarantee that:

• a third party buyer will accept the item,
• a marketplace will permit listing,
• a payment provider will approve a transaction,
• a brand will service or repair the item,
• customs or border authorities will accept the item,
• any third party platform will honor, recognize, or rely on the result.

Private Sourcing is a bespoke concierge-style service. We may attempt to identify, locate, source, or facilitate access to requested items based on the information you provide and the options available to us.

However, we do not guarantee:

• item availability,
• successful sourcing,
• reservation success,
• a specific price,
• a particular country of origin,
• a specific boutique, seller, or retailer,
• a specific timeline,
• or the ability to complete any requested transaction.

You may be allowed to submit a sourcing brief without charge. However, active sourcing begins only after payment of the applicable activation product.

If your request is deemed ineligible, impractical, unlawful, abusive, incomplete, or outside our service scope, we may decline to activate or continue the request.

We may offer more than one activation option, such as Standard Activation and Priority Activation. Unless expressly stated otherwise:

• both options reflect the same general sourcing standard,
• the difference relates to queue priority, handling priority, or expected speed,
• neither option guarantees successful sourcing or purchase.

Where stated in the applicable service description, an activation amount may be credited back to the relevant customer account as Adrian's Selection store credit for use on the Adrian's Selection store.

Unless otherwise stated in writing:

• store credit is non-transferable,
• store credit is not redeemable for cash,
• store credit may be subject to validity periods, technical limitations, account matching requirements, store platform rules, and applicable law,
• store credit may require linkage to a matching customer account or verified email,
• store credit can be suspended, withheld, corrected, reversed, or revoked in the event of abuse, fraud, refund reversal, chargeback, duplicate issuance, error, misuse, or legal obligation,
• store credit has no independent cash value unless mandatory law requires otherwise,
• store credit may be denied or delayed until the relevant Shopify or store-linked customer identity has been successfully matched.

If a payment is refunded, reversed, charged back, or otherwise invalidated, any related store credit may be cancelled, clawed back, or reduced accordingly. Additional terms governing Shopify-linked or store-linked credit may apply.

We may present one or more sourcing proposals, leads, options, or availability updates. Unless otherwise stated in writing, you are not obligated to purchase a proposed item. Likewise, we are not obligated to continue indefinite sourcing efforts where no viable result is available.

Private Sourcing does not create a partnership, joint venture, fiduciary relationship, agency relationship, procurement mandate, or exclusive representation arrangement unless separately agreed in writing.

Certain Services require payment. Fees may include, without limitation:

• authentication service fees,
• certificate-included service fees,
• priority handling fees,
• sourcing activation fees,
• other service-specific charges communicated before purchase.

All fees are presented in the applicable currency shown at checkout, unless otherwise specified.

By submitting payment information, you represent and warrant that:

• you are authorized to use the payment method,
• the payment information is accurate,
• you authorize us and our payment processors to charge the applicable amount,
• you understand that your payment may be subject to fraud checks, compliance checks, and third party processing rules.

Fees may be exclusive or inclusive of taxes depending on the applicable checkout configuration, your jurisdiction, and legal requirements. You are responsible for any applicable taxes, duties, levies, bank fees, foreign exchange charges, or similar charges unless expressly stated otherwise.

We reserve the right to correct pricing, billing, tax, or product configuration errors at any time before final confirmation of service. If a material pricing error occurs, we may cancel or refuse the affected transaction and, where appropriate, refund the amount paid.

Due to the bespoke, digital, advisory, research-based, and service-oriented nature of the Services, payments are generally non-refundable once work has commenced, resources have been allocated, internal review has begun, or a digital deliverable has been prepared or made available, except where otherwise required by applicable mandatory law or expressly agreed by us in writing.

By purchasing a Service and requesting that we begin performance without delay, you acknowledge that:

• the Service may begin before any statutory withdrawal period has expired,
• internal review, analyst time, authentication assessment, sourcing preparation, account handling, and related digital processing may begin promptly after purchase or activation,
• the commencement of performance may reduce, limit, or extinguish cancellation or withdrawal rights to the extent permitted by applicable law.

Authentication fees are generally non-refundable once any of the following has occurred:

• the request has been submitted and accepted for review,
• item data, images, or documents have entered the review queue,
• an analyst, reviewer, or expert has opened, assessed, classified, compared, or processed the file,
• additional review or internal assessment has commenced,
• a result, report, certificate, summary, or draft deliverable has been prepared, generated, or issued,
• follow-up handling, clarification, or quality control has begun.

A refund is not available merely because:

• you disagree with the outcome,
• the outcome is inconclusive,
• a third party platform, buyer, or brand does not accept the result,
• you no longer wish to use the result,
• you later locate additional information that was not provided during the original review,
• the item has lower resale value than expected.

Sourcing activation payments are generally non-refundable once any of the following has occurred:

• the activation has been completed,
• the request has entered the sourcing workflow,
• internal sourcing preparation, review, qualification, or routing has begun,
• sourcing outreach, research, market checking, lead review, or internal handling has begun,
• priority handling has been allocated,
• store credit has been issued, reserved, queued, or prepared in connection with the activation.

A refund is not available merely because:

• you decide not to proceed,
• the requested item cannot be found,
• the available item does not match your preferred price,
• the market price is higher than expected,
• timing is no longer suitable for you,
• you purchase the item elsewhere.

If you are a consumer located in a jurisdiction providing mandatory cancellation, withdrawal, or refund rights, those rights remain unaffected to the extent they cannot lawfully be excluded.

Where permitted by applicable law, by requesting immediate commencement of digital or service-based performance, you acknowledge that statutory withdrawal rights may be lost or limited once performance begins.

Nothing in these Terms is intended to exclude mandatory consumer protections that cannot be lawfully waived.

You agree not to initiate unjustified chargebacks, reversals, payment disputes, or similar payment recovery actions. If you do so, we may, to the extent permitted by law:

• suspend or terminate your account,
• pause or cancel active requests,
• revoke certificates, reports, or service benefits,
• reverse, suspend, or cancel any associated store credit,
• refuse future service,
• submit evidence and communications to payment processors, banks, or platforms,
• pursue lawful recovery of the disputed amount, administrative costs, collection costs, and reasonable legal fees.

A payment dispute does not relieve you of your obligations under these Terms where the dispute is unfounded.

You retain ownership of the materials you submit, including photographs, text, documents, and supporting information (User Content), subject to the rights granted below.

You grant Adrian's Selection a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt, analyze, display internally, and use your User Content as reasonably necessary to:

• provide the Services,
• review and process requests,
• communicate with you,
• generate results, certificates, or reports,
• detect abuse, fraud, or security risks,
• comply with legal obligations,
• improve operational quality on an internal basis.

We will not sell your User Content as standalone content. Any personal data contained in User Content will be handled in accordance with our Privacy Policy.

You represent and warrant that:

• you have all rights necessary to submit the User Content,
• the User Content is accurate to the best of your knowledge,
• the User Content does not infringe the rights of any third party,
• the User Content is not defamatory, unlawful, deceptive, malicious, or otherwise improper.

These Terms, together with any referenced policies or service-specific terms, constitute the entire agreement between you and Adrian's Selection regarding the Services, unless superseded by a separate written agreement.

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

Any failure by us to enforce a provision of these Terms shall not constitute a waiver of that provision or any other rights.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or novate our rights and obligations under these Terms in connection with a reorganization, asset transfer, sale, merger, or internal group restructuring.

We shall not be liable for delay or failure in performance caused by events beyond our reasonable control, including acts of God, war, sanctions, labor disputes, infrastructure outages, cyber incidents, governmental acts, pandemics, carrier disruptions, or third party failures.

These Terms are drafted in English. Any translated version is provided for convenience only. In the event of discrepancy, the English version shall prevail to the extent permitted by law.